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Case Studies
Kudos Software is used in independent stores, chains of shops and retail outlets, workshops, dealerships and warehouses.
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From managing a SuperYacht Marina in the Seychelles, to a small Convenience Store in Devon, to a chain of Charity Shops. Kudos Software brings real benefits to businesses of all sizes with various requirements.
To see how some of our existing customers are using their Kudos Software solution please select a link below or use the tabs at the top of the page.
Johns of Instow - Independent Convenience Store SuperYacht Services Seychelles - Super Yacht Marina Management Somerset Caravans - Main Caravan Dealers with Workshop and Retail Shop CLIC Sargent - Multi Branch Charity Retail Shops Shared Earth - Multi Branch Retail Shops using Kudos CounterPoint with Access Accounts Musto Volvo Round the World Ocean Race Shop - Mobile International Multi Site Retail Shop Sheen Lane Builders Merchants - Builders Merchant Trade Shop and Trade Management |
Johns of InstowConvenience Store
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Convenience Store Achieves 2% on Margin and Increases Business Productivity!Running a busy convenience store is challenging - customers expect a wide, well stocked product range, competitive prices and fast service.
When Johns of Instow Convenience Store installed Kudos, they expected it to help them manage their stock and retail sales more effectively. It’s done that – and also produced a more impressive direct benefit - a 2% increase in margin.
 "We buy more effectively and Kudos helps ensure that we always have the right stock on the shelves,” Anthony Johns explains, “in retail conveniencing the focus is on additional sales – a customer comes in for milk and buys 5 other products as well. If you haven’t got the core item, often you’ve lost the entire sale”.
Multi-buy offers and sales promotions are at the heart of Johns strategy here, and Kudos' software has met their requirements effectively. With a high customer throughput in this convenience store, Johns have chosen programmable touch screen tills to speed customer service at the point of sale and categorise their products for more effective reporting. The till has fully Integrated Chip & Pin which cuts back office till reconciliations and simplifies cash backs for improved customer service, a big saving for a high throughput retail business. It also ensures that errors are eliminated as there is never a need to key sales totals in manually meaning time is saved all round.
The results - happy customers, a more profitable business and an effective retail system to run his store. |
SuperYacht ServicesMahé, Seychelles
CounterPoint EPOS Links and Downloads
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Somerset CaravansCaravan Dealership with Camping Shop
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Busy Caravan Dealership Gets Invoices out Faster and Improves ServiceSomerset Camping and Caravans has 25 full time staff and usually some 60 caravans for sale – they’re Sterling Caravan Dealers. With shop, caravan forecourt sales, camping sales and caravan workshop, the beautiful site north of Taunton is a busy spot.
Their priorities for a new software system were straight forward. They needed a system to cover all their activities on the site which was easy to use and was backed up with excellent service and support.They use Kudos' software for caravan sales, shop, workshop and tent and awning sales. Kudos’ ease of use and maintenance impressed shop manager Colin Harlow:
“Putting down the stock bed was easy – 3500 lines and some 400 tents in under a month. The record management is very easy and much faster than previous systems. We book out parts to all departments and can be absolutely sure that everything is being charged. I have a much greater feeling of security that we know what’s happening to all the stock".
“Building and sending orders is much more accurate. The stock list is an excellent idea - it cuts the time I take for weekly orders by 75%. We designed our own goods received note so we check in the stock, Kudos prints the GR note and we use that to label the items before putting them on the shelf. It’s so easy – and very accurate".
Caravan workshop manager John Halford appreciates monitoring workshop job progress. “We’ve had better job management and stock allocation, being sure we have the bits we need has improved productivity. Having all the records in one place means I’m not backtracking looking for missing job cards or records. I monitor jobs better, we get invoices out faster and with the information to hand we give better customer service” says John.
Company Secretary and account Graham Buller reviews the story so far. He’s impressed that everyone has picked it up quickly, including the seasonal staff. “From previous experience we expected to have to track back errors due to learning problems, but I’ve been pleasantly surprised. Its ease of use has really paid off here. We have much better workshop control, with stock booked straight to the job card, reducing missed items – that’s cut our costs” comments Graham.
For Graham and the team, Kudos does all that they failed to find before.
“In a nutshell, Kudos has delivered better customer service and improved management control of what’s actually happening.” says Graham. |
CLIC SargentCharity Shop Case StudyReturn to Charity Homepage
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Kudos at CLIC Sargent: Just a very clever Till
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Shared EarthRetail Chain
Links and Downloads
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CounterPoint Pays for Itself in Time and Money!Shared Earth is a growing chain of shops, selling third world ’FairTrade’ products through their 9 stores and their website. They installed their first Kudos CounterPoint till in late October 2008. By early December, they had rolled out CounterPoint across all their branches. We spoke to Director Paul Edmonson.
What led to the change of plan? "Our previous solution had gone downhill in terms of service and support, and we were comfortable with Kudos size and personal touch, both in sales and subsequently support. It’s been very good, very personal. If a till has a problem, you need it fixed there and then because it costs money otherwise - that’s where the other company didn’t care. Kudos is different: I can ring up with a problem and that problem will be fixed as soon as it’s physically possible.” How Did You Find The Training? “We’ve not done a lot of training – I’ve found my way around it quite easily. Not good for Kudos, but it’s saved us quite a bit compared with the old system. We actually don’t need a lot of training on the tills - it’s very easy to use: technically idiot proof and self explanatory!” What Was Most Important to You? “For head office, what you want is business knowledge and access to information. If you make a sale, you want to know who made the sale, when the sale was made and where that sale is posted – you need to be able to follow the audit trail. But for the till user, it’s different – they want simplicity, functionality and they want it to look nice! It’s difficult to do both but Kudos does give us that functionality. I can go into the back office and get all the information whereas the till operators just have the touch screen and they’re happy.” What About Multi Branch Aspects? “We can go in to each branch and get all the information about what’s been sold and it’s all available both locally and at head office. This is very important because you’ve got to keep control of everything –and there’s the security issue as well.” Has It Helped Ordering? With CounterPoint, we have all the information to hand and we can very easily go in and see what individual shops need. If we left it to the managers, given their limits of time and the quantity of products we have, the chances of them getting their orders correct is very slim.” How does it help Branch Managers? “The biggest benefit is information – the fact that they can instantly see what their sales are, identify their best products and where they need to put on offers. Promotions are easy to use as well - we can set these up centrally. It does other things we’ve not had before - someone wants a credit note, and with a click CounterPoint prints one out. And if you want to sell a voucher – you just print a voucher off. It’s all these very handy little things that sit in the background that make life an awful lot easier, and keeps the queues down” How Does it Pay for Itself? “In time and money. With a functionality I didn’t have before and information I couldn’t get to before. From things being correct. Take stock takes; we have about a 10% error and most of that is not through theft but through errors at the till. CounterPoint will minimise that – it links into with our stock directly so if we change the price on stock - it’s on the till; if we add new products – it’s on the till. So that saves money because you’re selling products correctly, at the right price. So the proof of the Kudos pudding at Shared Earth is in the eating – it looks like Kudos Software is the recipe they’ve been waiting for! |
Musto LtdVolvo Ocean Race Shop
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Sheen LaneBuilders Merchants, London
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Builders Merchant Cuts Queuing and Increases ProfitsSheen Lane is a typical busy builders merchant, selling an assortment of building supplies and holding over 2500 lines of stock. With a team of 5 working at the site, they have over 100 account customers and have been running Kudos' software for over 6 years. The Manager, Mark, has seen significant savings in both time and money in that time.
Before Kudos, it was common to have long queues in the shop - now turnaround at the till has been drastically improved. “Having Kudos running the till has cut serving customer time by 75%. It’s just so much quicker” comments Mark. Having all the stock details stored on one central system means goods can be quickly looked up and scanned through the till. Customers don’t have to wait and the staff’s time is freed up to do other things.
 With over 100 account customers, Sheen Lane saw improvements to general profitability. At the till goods are charged to account at the touch of a button, and then Mark prints the invoices at the end of the month. It’s accurate and saves them money. With Kudos' software, they can be sure that every sale is charged. “It used to take me over 2 days a month to work out the account customers bills and send them out. Now it takes me 15 minutes with Kudos!” comments Mark.
They buy better too. Orders used to be placed for goods from suppliers that weren’t necessarily the most competitive. “We simply didn’t have time to check out the prices” said Mark. With one central system handling all the stock prices and the suppliers, Sheen Lane can order far more economically. “I can take a look and see who does it cheapest straight away. There’s been a large cost saving as we are buying better and more efficiently” The staff find Kudos easy to use. Mark likes the margin display at the point of sale. “It’s useful to be able to see what we are making on an item” he comments. He uses the main reporting function within Kudos every day to see a snapshot of sales and average sale value. “You know where you’re at, what you should be taking and it’s easy to see exact figures of how we are performing.” said Mark.
Derek, the owner, comes in once a month to print statements and allocate payments on accounts. “He’s very happy with Kudos” says Mark “I couldn’t put a figure on how much the system has saved us, but it would be a lot of money!”.
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