Builders Merchant Sheen Lane invested in Kudos to cut queuing and increase profits.
Sheen Lane is a typical busy builder’s merchant, selling an assortment of building supplies and holding over 2500 lines of stock.
With a team of five working at the site, they have over 100 account customers and have been running Kudos’ software since 2006. In that time, the manager, Mark, has seen significant savings in both time and money.
Before Kudos, it was common to have long queues in the shop – now turnaround at the till has been drastically improved. “Having Kudos running the till has cut serving customer time by 75%. It’s just so much quicker” comments Mark. “Having all the stock details stored on one central system means goods can be quickly looked up and scanned through the till. Customers don’t have to wait and the staff’s time is freed up to do other things.”
Sheen Lane also saw improvements to general profitability. At the till, goods are charged to customer accounts at the touch of a button, and then Mark prints the invoices at the end of the month. It’s accurate and saves them money.