In light of the current situation with COVID-19, we would like to give you some peace of mind that our staffing levels haven’t changed, just their location and the communication tools.
We have made some internal changes in call handling to ensure continued support for our customers through the COVID-19 situation. You should continue to use the support number.
If you have any problems getting through please email email@example.com.
We hope you and your families remain safe.
Customer Service Director