Project management
Our experienced project management team will guide you through the implementation process and make sure the project and the solution are delivered to your priorities. Our processes have evolved over many years and thousands of installations. This means you get great value and excellent customer service from the start.
From initial discovery we will provide a project timeline with an online portal so you can see exactly where the project is at any given time.
Training
Kudos offers training sessions that are customised to your organisation’s specific use of the software and delivered at the optimal time for each user. The training is designed as a series of one-hour sessions, tailored for different user types such as purchasing, finance, and retail management, which can be taken consecutively to build knowledge and adapt the solution to meet your needs.
Whether training is required at your offices, remotely, or in-store for shop teams, our Kudos Project Manager will manage the training program from start to finish. We also provide a comprehensive training library for our customers to access whenever needed.
Support
Support is in-house, in the UK, every day of the week. Our friendly service team understands customer priorities and has a great track record of going above and beyond to help, it’s one of the reasons clients stay with us for so long.
The robust nature of the Kudos software and the hardware means that customers rarely, if ever, have the need to report critical down time. Team Kudos has supported thousands of installations, and we fully understand varying user confidence levels.
Account management
We’re proactive in supporting customers. They each have a dedicated Account Manager to help them get the most out of the software and services we provide. By keeping in touch with our customers we understand them better and can develop solutions and services in line with their needs. We also want to detect and address any problems before they have an impact on trading.
Software development
Our regular programme of software enhancements and upgrades is included in the annual software licence fee. Kudos has never charged for a software upgrade. We provide free webinars, and supporting documentation with every upgrade, to help customers take full advantage of the features within the software.
Data security
With ISO 27001 and Cyber Essentials certification, the data held within Kudos is extremely secure. Plus, your charity can be safe in the knowledge that Kudos adheres to all relevant British standards and laws including HMRC for Gift Aid and GDPR.
The software provides a tiering system to give increased functionality to till functions to distinct roles (e.g., cashier, supervisor, manager), with roles fully password protected.
The solution architecture enables all data to be stored securely in the Cloud. Local installations of the EPoS software means that at store level there’s no reliance on the internet that could otherwise affect speed and access to the till. Couple this with the data being shared across the network in small packets, so there’s no reliance on overnight polling. The result is both an efficient and secure charity retail solution.
Talk to us about your business
Our systems are simple to use and designed to help you and your team to grow your business.
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Rennie Grove Peace Hospice Care
“We recently moved to Kudos, and were delighted by the response of our shop team, both staff and volunteers finding the switch simple, and Kudos dashboard very easy to use. ”
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Kildale Marine
“Kudos software has made online trading a lot easier. Being linked to the stock taking files means that instead of updating manually twice a day, the software automatically does it for us.”
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Sheffield Cats Shelter
“I love the daily takings emails which remind me how amazingly generous our donors and customers are keeping our rescue going. ”
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Dove House Hospice
“We’ve been able to eradicate the need for paper in the vans by using Kudos Pickup and Deliver and feel safe in the knowledge that our driving team are confirming to GDPR guidelines.”
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Regenerage
“We use the Business Intelligence from Kudos to make improvements in buying decisions to improve sales dramatically as well as cash flow.”
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Greyhound Rescue Wales
“When seeking a till system for our charity shops, my priorities were ease of use which offered a simple and effective method in the approach to gift aid, screen visibility and a great support network. Kudos has certainly delivered.”