Dimark Wholesalers required a system they could use in conjunction with Sage 200. And that’s exactly what they got with CounterPoint from Kudos Software.
Dimark Wholesalers is a successful food and drink wholesale and distribution company. They decided to replace their existing EPOS system with CounterPoint, an EPOS that’s flexible, integrates fully with Sage 200 and can be customised to meet its requirements now and in the future.
As Dimark is currently growing at a rate of 15% year-on-year, the company recognised the need for an EPOS system that would work in synergy with their accountancy package, Sage 200, to link the two sides of the business.
The previous system Dimark installed had unfortunately failed to deliver. Dimark, therefore, was particularly thorough when it came to researching new software. In the end, they chose CounterPoint from Kudos, partly because of Codis, the company who had supplied them with Sage 200, recommended Kudos. But also because they liked the flexibility and layout provided by CounterPoint, and the fact that it could be customised to meet their requirements.
After CounterPoint had only been fully operational for a few weeks, the staff found it simpler to use than the previous software and very flexible. Products can be easily and quickly changed and scanned, plus there is no limit to the number of barcodes that can be added – essential for a fast growing wholesale business.
“We find the buttons easy to change and, unlike many other systems, we can make the changes ourselves, saving both time and money.”
Ibrahim Yucesoy – Managing Director
Now stock maintenance and accounts are fully integrated and staff get accurate, up-to-date stock levels making the ordering process easier, faster and more efficient. Prior to installing CounterPoint, a lot of the data had to be entered manually but since the two systems have been working together this is no longer necessary.
Dimark prefer to use a keyboard and mouse rather than the touch screens, however they do use the screens and have customised them specially – one for the front desk and another for the cashier.
On a day to day basis, the business handles anywhere between 50-100 transactions with an average value of £300-£400. Most of the products are bought in packs but it is possible to buy things in single units. CounterPoint reads the information in the barcodes and calculates the price no matter what. Some items, such as meats, are priced according to their weight. Again, CounterPoint will calculate the price from reading the information embedded in the barcode.
Mr Yucesoy, says he is “confident” that CounterPoint will be able to cope with growing sales volumes. He believes “intelligently designed software that simplifies processes is better at handling larger volumes than software that is too complicated and powerful”.
Dimark’s customers are also benefiting from the integration of Sage and CounterPoint. Price bands for different customers are transferred from Sage to CounterPoint and it works out and applies any special discounts. Invoices are shorter because any “like items” are grouped together onto one line.
Also, CounterPoint software has helped to speed things up at the checkout which has resulted in a decrease in the waiting time for the customers at the tills.
Mr Yucesoy says he has found that the developers at Kudos are always available to help when needed. He would be happy to recommend Kudos CounterPoint software to other companies as he feels “the price is very fair, it is user friendly and extremely effective, especially if used in conjunction with an accountancy package like Sage”.
Your retail business deserves Kudos. Call us on 01548 843 586
